Choosing a Company
Value is an important consideration in making any purchase. The greatest portion possible of the cost should be devoted to the memorial itself (not expensive advertising, fancy showrooms and offices, extravagant equipment, mortgage payments and inefficiency or wastefulness). Some companies go to great lengths to try to make an impression. Who pays these costs?
At the other extreme is a company which is geared solely for maximizing profit. Cheap materials, inadequate investment in equipment, rushed production, poor working conditions,inexperienced, uncaring employees, and minimal customer care all add up to little satisfaction for anyone.
Ideally, the best choice of company would be one with a sensible investment in equipment (not squandered on lavish premises) that has been in business for a great number of years with the same employees. This implies a lot: 1/ good business practices, [price, quality and service], 2/ good equipment and working conditions 3/ employees who are very experienced and 4/ are interested in what they do, 5/ debt-free operation -better prices and value for the money spent.
Of course,you should also expect to receive the very best personal attention and respect. This is most likely to be found in a modestly sized firm where every employee is directly involved in many aspects of the company’s operation –and ultimate success.
At Lons, we each do our personal best to make sure that our clients are pleased with the service, our workmanship, and with us! We also know what a nice feeling it is to be appreciated .
reasons for choosing LONS…..
- big enough to do any job, small enough to care–each employee is able to be personally responsive to clients
- longtime career employees; experienced, proven responsibility and commitment. No part-timers, no staff turnover — happy, family atmosphere
- non-union; no strikes, no labour disputes; we have a great boss and a good work atmosphere. (we do appreciate, however, how vital unions are to safeguard employee interests –which benefit everyone ultimately).
- we like what we do; we share our responsibilities and help each other
- we take personal interest and pride… we have been crafting monuments for so long that LONS is a part of our personal identity
- less waste of time, resources and client’s money at Lons; we are each experienced not only in our specific duties, but also in most other aspects of monument creation and are able to participate more efficiently in whatever work is at hand.